Terms and Conditions

1. GROUP CLASS TERMS AND CONDITIONS 

Enrolment 

All participants need to complete a PARQ form before taking part in a lesson. This should be filled out to the best of the participants knowledge and Laura is happy to go through the form over the phone with a new participant. If anything needs updating on the form please contact Laura by using info@pilateswithlaura.net and complete the form again. 

Payment 

Both Pay As You Go and block booked classes must be paid for in advance and are non refundable* equally only by paying in advance is a space held in a class. 

To confirm if a class has been booked and paid for PAYG but then not attended the class can not be transferred over to another session nor refunded. 

*A full refund will be given to a PAYG member if the class they have booked is cancelled. In the very unlikely event classes have to stop immediately with no indication of a reasonable recommencement date or substitute online offering a refund of the remaining classes will be issued to block bookings and any PAYG bookings. 

Block bookings - 6 classes in 8 weeks 

To add some flexibility to the 6 week courses participants have 8 weeks to take 6 lessons. If participants are required to self isolate or have another reason why they can not make the class these extra weeks are put in place for that reason. Members can keep track of what session number they are on by clicking on the link to the class register that is sent after payment for a block has been made. The link remains the same regardless if a member is on their first block or 3rd block as it is a live spreadsheet that gets updated. 

On the register members will see the list of dates classes are on, and see two coloured boxes. The coloured boxes indicate week 7 and 8. If a member attends 6 classes consecutively, the 7th box will then become week 1 of their next block (upon payment) Members do not HAVE to take weeks off, they are just there to add flexibility if things come up which prevent attendance. Upon payment the space in the class is guaranteed for 8 weeks from lesson 1. Once a member has reached session 6 or has come to the end of their block they will be contacted to see whether they wish to rebook. 

Where possible Laura would really appreciate at least 24 hours notice if a member is unable to make a class. Due to limited amount of spaces available to enable the flexibility that is offered in block bookings it needs to be financially viable as the 'value' of the class goes down if 8 weeks is needed to take 6 classes, therefore as much advanced notice is appreciated so that spaces can be offered  to a prospective member, PAYG member or allow members to swap. 

Due to fairness and the various outgoings associated with running classes the 8 weeks can not be extended if members miss classes, however extenuating circumstances are considered on a case by case basis, particularly if it means a member will miss out on their block (long term illness, injury, bereavement etc) Communication is requested in these situations as extensions will not be made retrospectively. If there are spaces during the week in another class Laura will do her best to fit members in, this is dependant on availability and should be organised at least 24 hours before the class the member will miss. Swapping of classes should be kept to a minimum where possible. 

Cover instructors

From time to time Laura, Manous and Catherine may need cover, this will be communicated at the earliest possible time by phone or email. All cover instructors will be qualified and teach to a high standard. In the unlikely event a cover teacher can not be found the class will be cancelled and will roll not count as a week if on a block booking or refunded if a member pays PAYG. 

Class etiquette 

Please be friendly and courteous to class participants, Laura and cover teachers. Not adhering to the rules  e.g . any aggressive or intimidating behaviour would result in termination of the mutual contract, regardless of upfront costs with no refunds issued. 

It would be appreciated if phones could remain on silent during sessions, if there is a genuine need to have your phone on loud that is absolutely fine. 

Timetable changes

The time of a class may change to accommodate additional classes being added to the timetable, any changes made will be in consultation with participants and with plenty of notice. Additional classes will allow for flexibility if a participant needs to miss their regular class please see below for further information. If there is particularly low numbers in a class one week Laura may request for a class to be combined, this will be given with as much notice as possible and members will be consulted to check they can attend the revised time. 

Covid Information

All participants should follow Government guidance in relation to Covid. There are strategies in place if you are unable to make a class. Please refer to the Covid updates page and contact Laura if you are unsure. 

In the event of a 4th lockdown

Classes will transfer to online using Google Meet. Participants will also be sent a recording of the class. Laura is happy to advise with how Google Meet works and wouldn't want this to stand in any participants way. 

Laura would really like to keep the classes going online if required in order for participants to 1) not to lose motivation 2) receive the benefits of a consistent approach to training 3) support the income of the venue in a period of closure. 

2. INFORMED CONSENT 

A gradual increase in exercise promotes fitness and improves overall health while minimizing or eliminating discomfort.  If you feel unwell, are in pain, or have temporary illness whilst in a class or on the course, please inform Laura. 

By attending a class members are agreeing to the informed consent paragraph below: 

I desire to engage voluntarily in a Pilates exercise program given by Pilates with Laura and any appointed instructor. I understand that the activities may be strenuous, and may require me to do body movement that I am not familiar with in order to improve overall fitness. I understand that I am responsible for monitoring my own condition throughout my workouts. Should any unusual symptoms occur, I will cease my participation. 

In attending class , I affirm that I have read, accept and understand this information in its entirety and that I understand the nature of exercise. I know that there may be risks associated with Pilates’ fitness classes and willingly accept those possibilities. I know that it is my responsibility to ensure my own safety. I take full responsibility for my own health and safety in participating in the Pilates fitness class and to the extent I deem advisable, will consult a physician before participating in any of the activities. 

AGREEMENT AND WAIVER / RELEASE OF LIABILITY 

In consideration for being allowed to participate in this activity, which I do freely and voluntarily for my own personal benefit, I hereby take action for myself, my executors, administrators, heirs, next of kin, successors and assigns to: 1. Waive, release and discharge from any and all liability to Pilates with Laura and any appointed instructor, or other students for my death, disability, personal injury, property damage, or property theft, or actions of any kind which may hereafter accrue to me in activities related to my training. 2. Indemnify and hold harmless Pilates with Laura, and any of their instructors and members, from any and all liabilities or claims made by other individuals or entities as a result of or relating to my participation in this activity. Therefore, intending to be bound and as a condition of being allowed to participate in the fitness class, have freely signed this waiver. 

4. DATA PROTECTION - INTRODUCTION

Laura wants to make sure that you know where your information is being used. This privacy notice provides you with details of how Laura collects and processes your personal data through your use of the site Pilates with Laura, including any information you may provide through the site when you purchase a product or service, sign up to a newsletter or take part in a prize draw or competition.

By providing Laura with your data, you warrant to Laura that you are over 13 years of age.

Pilates with Laura is the data controller and is responsible for your personal data (referred to as “Laura”, “her” or “she” in this privacy notice). 

Contact Details

Full details are:

Full name of legal entity: Pilates with Laura

Email address: info@pilateswithlaura.net

Postal address: 8 The Badgers, Netley Abbey, Southampton, SO31 5PT 

Telephone number: 07835893810 

If you are not happy with any aspect of how Laura collects and uses your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). Laura would be grateful if you would contact her first if you do have a complaint so that she can try to resolve it for you.

It is very important that the information Laura holds about you is accurate and up to date. Please let Laura know if at any time your personal information changes by emailing info@pilateswithlaura.net

Laura is committed to ensuring that your privacy is protected. Should Laura ask you to provide certain information, then you can be assured that it will only be used in accordance with this privacy statement. Pilates with Laura may change/update this policy, therefore we advise you check this page from time to time to ensure that you are happy with any changes.

This policy is effective from 30.11.20

5. WHAT DATA DOES LAURA COLLECT ABOUT YOU

Personal data means any information capable of identifying an individual. It does not include anonymised data.

Laura may process certain types of personal data about you as follows:

·       Identity Data may include your first name, maiden name, last name, username, marital status, title, date of birth and gender.

        Medical Data may include any health conditions that may need to be considered if increasing your physical activity levels. 

·       Contact Data may include your billing address, delivery address, email address and telephone numbers.

·       Transaction Data may include details about payments between us and other details of purchases made by you.

·       Technical Data may include internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.

·       Profile Data may include your username and password, purchases or orders, your interests, preferences, feedback and survey responses.

·       Usage Data may include information about how you use our website, products and services.

·       Marketing and Communications Data may include your preferences in receiving marketing communications from Laura and your communication preferences.

Laura may also process Aggregated Data from your personal data but this data does not reveal your identity and as such in itself is not personal data. An example of this is where we review your Usage Data to work out the percentage of website users using a specific feature of our site. If Laura links the Aggregated Data with your personal data so that you can be identified from it, then it is treated as personal data.

Sensitive Data

Laura does not collect any Sensitive Data about users of the websites. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. Laura does not collect any information about criminal convictions and offences.

6. HOW LAURA COLLECT'S YOUR PERSONAL DATA

Laura collects data about you through a variety of different methods including:

·       Direct interactions: You may provide data by filling in forms on our site (or otherwise) or by communicating with Laura by post, phone, email or otherwise, including when you:

·   order products or services;

·   subscribe to a service or publications;

·   request resources or marketing be sent to you;

·   enter a competition, prize draw, promotion or survey; or

·   give Laura feedback.

·       Automated technologies or interactions: As you use the site, Laura may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. Laura may also receive Technical Data about you if you visit other websites that use cookies. Please see the cookie policy below for further details.

·       Third parties or publicly available sources: Laura may receive personal data about you from various third parties and public sources as set out below:

·   Analytics providers such as Google based outside the EU;

·   Advertising networks Facebook based inside [OR outside] the EU];

·   Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Stripe based inside [OR outside] the EU.

·   Identity and Contact Data from data brokers or aggregators Mailchimp Customer Management Systems [should you become a member of the mailing list] based inside [OR outside] the EU].

7. HOW LAURA USES YOUR PERSONAL DATA

Laura collects data in order to fulfil a variety of obligations, and she will ensure that those sharing data with her are aware of what information is mandatory and what is optional in order for her to fulfil those different obligations.

Under the terms of the GDPR, Laura collects and processes this data on one or more of the following bases:

·       Consent: for example, when you provide Laura with your email address and formally opt-in to receive marketing communications from her.

·       Contractual obligations: for example, in order to deliver contracted products and services to centres and / or individuals, Laura may use an individual’s personal information to contact them directly

·       Legitimate interests: for example, in order to assist with complaints or appeals or to optimise your website experience

Laura does not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by emailing info@pilateswithlaura.net

Purposes for processing your personal data

Set out below is a description of the ways Laura intends to use your personal data and the legal grounds on which she will process such data. Laura has also explained what her legitimate interests are where relevant.

Laura may process your personal data for more than one lawful ground, depending on the specific purpose for which she is using your data. Please email info@pilateswithlaura.net if you need details about the specific legal ground Laura is relying on to process your personal data where more than one ground has been set out in the following table.